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Frequently Asked Questions
Would I be able to test all the features with the free 14-day trial?
Yes! You can use UptimeCheck for 14 days with no restrictions. Explore all of our plans for a full 2 weeks before committing to anything!
What payment options do you got?
We work with Stripe as payment provider. We accept all major debit and credit cards a VISA, MasterCard, Maestro, American Express and so on.
How do the plans work?
Basic plans (Starter, Professional, and Agency) come with a number of uptime monitors for a set price, while advanced plans are customizable and have an increased fee based on the number of monitors you purchase.
Is there any way I can cancel my plan?
You can cancel your subscription at any time and let it expire back to the Free Plan.
What is your refund policy?
If you are not satisfied with the service or disagree with the charges on your statement, submit a refund request within 10 days of your last payment.
Is there a fee associated with ending the trial?
Absolutely not. If you would like to take advantage of the benefits available in a paid plan, we’ll send you an email that contains all the information you need to upgrade your account to premium status. If you are unwilling or alternatively do not want to switch your free account into a premium one and it expires automatically.
Do you provide customer support?
Yes, all clients are assigned a dedicated account manager who is responsible for getting you set-up with the software and is available to answer all of your questions.
Are credit cards required to sign up?
The only information we require in order to start monitoring your website or server is that you provide us with your name, email address and password. We will not collect any payment details unless you decide to continue using our services after the trial period expires.