Last updated: October 27, 2026
1. Information we collect
We collect information that you provide directly to us, including:
- Account information: name, email address, password and billing information
- Monitoring data: URLs, endpoints and configuration settings for your monitors
- Usage data: how you interact with our Service, including features used and time spent
- Technical data: IP address, browser type, device information and log data
Free tools and “Is it down?” pages: when you use a free checker or report a problem with a service on uptimecheck.com/is-it-down/, our app at app.uptimecheck.com uses your IP address in memory only, to limit how often one visitor can check or report, and for a report to look up your country. For a problem report we keep a count per service, 15 minutes, kind of problem and country, and nothing that identifies you. Counts are deleted after 90 days.
Email alerts for services on “Is it down?”: if you ask for email alerts about a service on uptimecheck.com/is-it-down/, we store your email address, the services you follow, when you confirmed or stopped each one, and a one-way hash of the IP address you signed up from, which we use only to limit abuse (we never store the IP address itself). We use this to send the confirmation email and the alerts you asked for: one email when a service looks down and one when it is back. Each alert also mentions Uptimecheck’s own monitoring in one line. The legal basis is your consent (GDPR art. 6(1)(a)), which you give by confirming the link we email you. You can withdraw it at any time with the unsubscribe link in every email, in one click from your mail app, or on the page linked from every alert. If you don’t confirm within 7 days, we delete your address. After you unsubscribe, we keep the record for 30 days, so that a new sign-up needs a new confirmation, and then delete it. Our log of sent emails is deleted after 30 days. The emails are sent through Amazon SES in Stockholm (eu-north-1); the data is stored on our servers in Stockholm and in our backups in Stockholm and the EU. We don’t share your address, add it to any other list, or link it to an Uptimecheck account. When you sign up, Google Analytics (only if you accepted cookies) records that an alert sign-up happened for a service, never your address.
2. How we use your information
We use the information we collect to:
- Provide, maintain and improve our Service
- Process transactions and send related information
- Send technical notices, updates and support messages
- Respond to your comments, questions and requests
- Monitor and analyze trends, usage and activities
- Detect, prevent and address technical issues and fraud
3. Information sharing and disclosure
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: with trusted third-party service providers who assist in operating our Service (e.g. hosting, payment processing, analytics)
- Payments: with Link and Stripe when you buy a plan or SMS credits, as described below
- Legal requirements: when required by law or to protect our rights and safety
- Business transfers: in connection with a merger, acquisition or sale of assets
Payments. Plans and SMS credit packs are sold through Link, operated by Stripe, which acts as our reseller and merchant of record. When you buy, Link and Stripe receive your name, email address, billing address, payment details and, if you give it, your VAT number. Link processes them as an independent controller under its own privacy policy, linked at checkout, to take the payment, meet its tax and anti-fraud obligations and help you with payment questions. We receive from Stripe your name, email address, billing country, what you bought and whether the payment went through, never your full card number. Subscriptions started before October 26, 2026 are billed by Digitona AB through Stripe, which then processes payment data on our behalf.
4. Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Our Security & trust page describes these measures and lists our sub-processors.
5. Cookies and tracking technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
With your consent, this website uses two analytics tools, both loaded through Google Tag Manager: Google Analytics 4, to see which pages visitors read, how far they scroll and which buttons, prices and questions they click, and Microsoft Clarity, which turns mouse movements, clicks and scrolling into heatmaps and session replays so we can see where a page is unclear. Clarity masks what visitors type. Neither runs before you choose Accept in the cookie banner.
To make measurement more reliable, Google Tag Manager is served from our own domain through Cloudflare and loads on every page, but without your consent it sets no cookies and sends no analytics data. After you accept, Google Analytics sets the cookies _ga and _ga_<ID> for up to 13 months, and Microsoft Clarity sets _clck for up to one year and _clsk for one day. Google does not store IP addresses in Analytics. We keep Analytics data for 14 months and Clarity keeps recordings for 30 days. Google may process this data in the United States under the EU–U.S. Data Privacy Framework; Clarity is provided by Microsoft Ireland Operations Limited and stores its data in Microsoft Azure.
If you accepted and then create an account at app.uptimecheck.com, the app tells Google Analytics that a sign-up happened and, later, a first payment, linked to your Analytics cookie so we can see which pages led there. No name, email address or account ID is sent.
We also count visits with Cloudflare Web Analytics. It sets no cookies and does not identify or follow individual visitors; it only shows totals such as page views, countries and page speed. You can change or withdraw your choice at any time under Cookie settings at the bottom of every page. Status pages on app.uptimecheck.com set no analytics cookies.
6. Your rights and choices
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
7. Data retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. International data transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers.
9. Children’s privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact us
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@uptimecheck.com
- Address: Stockholm, Sweden