Your shop runs on services you do not run: a payment provider, an e-commerce platform, a CDN, an email service. When one of them has a bad hour, your checkout breaks, your order emails stop or your site slows down, and your customers blame you. Without third-party monitoring, the first hour goes to searching your own code for a problem that is not there.
Third-party monitoring reads each provider’s own status page every 2 minutes and shows its state next to your own monitors.
Built-in services
- Payments: Klarna, Swish and Mollie.
- E-commerce: Shopify, BigCommerce, Wix, Squarespace and Klaviyo.
- Hosting and CDN: Cloudflare, Vercel, Netlify, DigitalOcean, Linode, bunny.net and Supabase.
- Email and messaging: Twilio and SendGrid, Mailgun, Discord and Zoom.
- Developer tools: GitHub, npm, Sentry, Datadog, Clerk, Contentful and Sanity.
- Business apps: Fortnox, HubSpot and Dropbox.
- AI: OpenAI and Anthropic.
Is your supplier not on the list? If its status page is hosted on Atlassian Statuspage, add it by its address.
What you see
Each service shows as up, degraded or down, as the provider’s own status page says. Their incidents show on the monitor, and an outage on their side opens an incident on yours, so the same alert channels and timeline apply. Watch everything a provider runs, or pick only the components you use: a store in Sweden may not need to hear about every region a provider serves.
On your status page
Add a third-party service to your status page as a component, under a name your customers understand, such as “Card payments”. When the provider has trouble, customers see that payments are affected and that you know about it, so support does not have to explain it a hundred times, and nobody thinks the problem is yours.
A typical case
At 19:40 on a Friday, card payments start failing on northwind.shop. The uptime monitors are green: the checkout loads and the API answers. Minutes later, the Klarna monitor turns red, with Klarna’s own incident shown on it. The team posts a status update instead of rolling back a deploy that had nothing to do with it, and customer service knows what to tell callers. When Klarna resolves the incident, the recovery reaches the same channels.
Alerts like any other monitor
Third-party monitors use the same alert channels as the rest: email, Slack, Microsoft Teams, Discord, Google Chat, Mattermost, Telegram, PagerDuty, ntfy, Pushover, webhooks and push notifications. Send supplier problems to a channel that does not wake anyone, and keep on-call push alerts for outages you can fix yourself.
Pair it with your own checks
A provider’s status page tells you what they know. Your own checks tell you what your customers see. Pair a third-party monitor with an API check on the endpoint that calls the provider, or a checkout flow, and you know both that something is broken and whose problem it is. Read more about monitoring for online stores.
Each third-party service counts as one uptime monitor: 15 on Start, 100 on Professional and 250 on Business. The live demo follows Klarna, Cloudflare and Klaviyo for its made-up shop, with their real status.
Plans start at €9 per month billed yearly or €12 billed monthly, excl. VAT. See the pricing page, or start a 14-day free trial without a card.