Uptime monitoring and status pages for SaaS
Customers forgive an outage. They do not forgive finding out on their own and hearing nothing. A SaaS team needs two things: to know first, and to tell customers clearly.
Monitor the API, not just the marketing site
Your marketing site is usually the last thing to break. Monitor login, your main API endpoints and the webhooks you depend on, with custom headers and bodies, and checks on status codes, JSON fields and headers. Flow monitors follow a sequence of API calls and carry a token or an id from one step to the next. Use cron job monitors for background jobs such as billing runs and data syncs. See the API monitoring checklist.
A status page customers can follow
Publish a status page whose components come from real checks, each with 90 days of history and uptime. Post status updates in your own words, from investigating to resolved, with templates. Customers subscribe by email, Slack, Microsoft Teams, Discord or webhook, for the whole page or only the components they use. Maintenance is shown in advance and emailed to subscribers.
Pages come in 9 languages, with times in UTC, with your logo, accent color and theme. Embed a status widget or an SVG badge in your app, or read the JSON summary and Atom feed. Visitor statistics show visits by country, referrer and device, counted without cookies and without storing IP addresses. Read how to create a status page customers trust.
Incidents with a paper trail
An incident opens only when a second check confirms the outage. It keeps the evidence (the failing response and a screenshot or the network path), a timeline of who was alerted and who acknowledged, and your notes. Time to acknowledge and time to resolve (MTTA and MTTR) are measured for you.
Afterwards, write an incident review: what happened, why, and what changes. Keep it for the team, or show it under the incident on your status page. Our postmortem template helps you start.
On call without a separate tool
On-call schedules rotate through your team every day, week or two weeks, and someone can cover a shift for a sick day. A push alert reaches whoever is on call. With escalation, a second channel waits 5 to 60 minutes and only alerts if the outage is still going and nobody has acknowledged it.
From MVP to scale
Early on, a few monitors and an email alert are enough. As customers grow, so do the expectations: a public status page, an on-call rotation, monitoring for background jobs and an API so monitoring keeps up with every new service. Uptimecheck grows with each step without changing tools, and without pricing that charges you for every new team member.
Investors and enterprise customers will ask how reliable you are. The answer is easier when your status page shows the uptime of every component and your reports show uptime and incidents against your SLA target, with CSV export. See SLA, SLO and SLI explained.
Background jobs count too
Billing runs, report generation and data syncs rarely show up on a status page, but customers notice when invoices do not arrive or exports are empty. Add a cron job monitor to each scheduled job, with start and finish pings and a maximum run time, so a silent failure or a stuck run becomes an alert the same night.
Moving from Statuspage
Already on Atlassian Statuspage? The importer brings over your components, incident history, upcoming maintenance and confirmed email subscribers. Each component is shown as one of your monitors, so its status comes from real checks. Nothing is sent while importing. Read more on the Statuspage alternative page.
Monitoring that scales with you
Start small and move up as you grow, at a fixed price without per-seat fees. Every paid plan includes every alert channel, status page subscribers and on-call schedules. Professional adds the REST API and MCP server, your own status page address, custom CSS, more monitors and a year of data. See the pricing page, or open the live demo and its example status page.