Every new workspace starts with a 14-day free trial of Professional, with no card. This is what happens around the end of it.
Before it ends
Workspace owners get an email 3 days before the trial ends and another the day before. Settings › Billing shows the days left. Once you have chosen a plan, the reminders stop.
If it ends without a plan
- Checks and alerts pause, so nobody is alerted if a site goes down. Owners get an email that the trial has ended.
- Your monitors and their history are kept for 30 days. You can still sign in and look at them, but you can’t add anything until you choose a plan.
- Public status pages stay online but say Monitoring is paused instead of showing an old status. Badges say paused, and the status widget stays hidden.
Choose a plan
- Open Settings › Billing. Only the workspace owner can choose a plan.
- Choose Monthly or Yearly above the plans, then Choose Start, Choose Professional or Choose Business.
- Pay on the Stripe checkout page.
Monitoring starts again as soon as Stripe confirms the payment, usually within a minute, with everything as you left it.
Choose during the trial
Choose a plan before the trial ends and nothing pauses. With more than two days of the trial left, the rest of it carries over: your card is charged when the trial ends, and the Billing tab shows that date. With two days or less left, you pay when you subscribe.
Choosing a smaller plan than Professional? If you use more than it includes, nothing is removed, but you can’t add more until you are within its limits. Features it doesn’t include, such as the REST API on Start, stop working.
One trial per owner
If you own a workspace whose trial ended without a plan, a new workspace you create starts without a trial. Choose a plan for it to start monitoring.
Failed payments later on
If a payment fails, owners get a “Payment failed” email and monitoring carries on while Stripe retries the card over the next days. Update the card under Manage billing. If no payment succeeds, the subscription ends, monitoring pauses, owners are emailed, and monitors and history are kept for 30 days.
See how plans and billing work and the pricing page.