The plan belongs to the workspace. Settings, Billing shows the current plan, how much of each limit you use, and when the plan renews. Only the workspace owner can change it.
Choose a plan
- Open Settings in the sidebar and choose the Billing tab.
- Pick Monthly or Yearly above the plans. Under Plans, choose the plan’s button, such as Choose Start. During the trial, Professional’s button says Keep Professional after the trial.
- Pay on the Stripe checkout page. It asks for your billing address and lets you add a VAT number.
The billing page updates within a minute. During the trial, your card is charged when the trial ends if more than two days of it are left, and right away otherwise.
Change plan
- On the Billing tab, choose Manage billing, or Change in billing portal on the plan you want.
- In the Stripe customer portal, pick the new plan or billing interval and confirm. The portal shows what is due today before you confirm.
How a change is billed
- Upgrades and monthly to yearly apply at once. You are charged right away for the difference over the rest of the period, minus what is unused of the current one. Your billing date stays the same.
- Downgrades and yearly to monthly are scheduled for the end of the period you have paid for. Nothing is charged or refunded, and you keep the current plan until then.
- During a trial that carried over at checkout, a change keeps the trial. Nothing is charged until it ends.
Examples are in how plan upgrades and downgrades are billed.
Moving to a smaller plan? If you use more than it includes, nothing is removed, but you can’t add more until you are within its limits. The usage on the Billing tab shows where you are; the feature comparison lists every limit.
Cancel
Choose Manage billing and cancel in the Stripe customer portal. The plan runs to the end of the period you have paid for. Then monitoring pauses, owners get an email saying so, and your monitors and history are kept for 30 days in case you come back.
If a payment fails
Owners get a “Payment failed” email with the date monitoring continues until: up to 14 days after the first failed payment, while Stripe retries the card. Update the card or pay the open invoice under Manage billing. If no payment succeeds by then, monitoring pauses and owners are emailed; it turns back on by itself when the payment goes through, and your monitors and history are kept for 30 days.
Prices are in euros, excluding VAT, billed monthly or yearly. You switch between monthly and yearly in the Stripe customer portal the same way you switch plans, billed as described above. See the pricing page and how plans and billing work.